A CARE company based in the Cotswold has been awarded an outstanding rating from the Care Quality Commission (CQC) for second time.

Home care company Home Instead Senior Care Cheltenham and Cotswolds received its latest award in a report that stated: "The managers had sustained their outstanding care by continually reviewing their practices and using creative ways of supporting people by using the latest technology and care practices."

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Nationwide only three per cent of home care companies are currently rated as outstanding, making the achievement of two successive awards particularly remarkable.

In order to make their recommendation, inspectors spoke to various members of staff, clients and their families.

Clients told inspectors that "they continually received care and support which was exceptional and consistently responsive to their needs".

They received comments such as ‘10 out of 10’ and ‘Brilliant.’

Amanda Hamer, owner of Home Instead Cheltenham, said: “To read a collection of so many lovely stories about our caregivers, and beautiful comments shared by our clients and their families is very moving.

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"I know that my team does outstanding work. I am very pleased to have it officially confirmed for a second time.”

“When I read that the health care professionals we work with were ‘overwhelmingly positive’ about the service we provide I felt very proud. As the report says, people are at the heart of what we do. We will continue to stay true to our Home Instead values and to provide the highest standard of care to the older people in our community.”