TIP staff have been threatened, assaulted, and forced to call police in at Tenbury's tip, according to a councillor.
Duane Hubbard, Reform UK district councillor for Tenbury, said he had visited the Tenbury Wells Business Park site after receiving complaints from residents who had been turned away because some skips were full.
The most common issue, he said, involved the garden waste skip reaching capacity during the busy summer period.
After talking with staff, Cllr Hubbard said the problem was largely down to unprecedented demand rather than poor management.
"Due to the prolonged warm weather, everyone is in their gardens cutting hedges and bushes," he said.
"The amount of refuse right now is astronomical."
He explained that the centre relies on a single lorry to transport full skips to larger waste sites or the incinerator.
While that is away unloading, full skips can remain on site waiting to be collected.
According to the councillor, delays are typically short, ranging from a few minutes to around an hour, but skips are currently filling faster than they can be removed.
"The centre is doing its best to keep up, even doubling up skips when they expect a rush," he said, adding: "The upshot is this: people are arriving with more waste than the centre can physically cope with.
"Any delay is usually short. It is not the staff's fault; demand is simply greater than capacity at peak times."
The recycling centre, off Bromyard Road, accepts a wide range of household waste and recycling, including garden waste, furniture, electrical items, and scrap metal.
But while Cllr Hubbard acknowledged locals' frustration at being turned away, he said staff were increasingly bearing the brunt of public anger.
He described some of the incidents reported to him as "disturbing".
"Members of the public are turning on the staff, being highly abusive, and on some occasions workers have been threatened and even assaulted," he said.
"The police are now involved in one matter."
Cllr Hubbard urged tip users to remain patient and avoid attempting to overfill skips, warning that overflowing containers can create safety risks when lifted onto lorries.
"This behaviour is entirely unacceptable," he said.
"The staff are doing a difficult job managing everyone's rubbish in this unpleasant, hot weather.
"If you visit the centre, please appreciate their hard work.
"Be nice."
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