A TENBURY care home has made big improvements after it was put in special measures.

The Old Rectory in Church Street was visited by Care Quality Commission inspectors for an unannounced inspection in March after it was rated as 'inadequate' and placed in special measures at a previous inspection, when it was found to be in breach of regulations.

But the picture was very different at the latest inspection, with the report stating that improvements had been made, and that the service no longer rated as 'inadequate' overall or in any of the key categories inspected, and that it was no longer in special measures.

Inspectors said potential risks to health and wellbeing had been identified and were managed safely, but records of when mitigation was put in place after an incident required further improvement.

Staffing levels were sufficient to keep people safe and meet their needs, and medicines were managed safely, but more staff with medicines training were needed, and improvements were required in the administration checks of controlled drugs.

Staff had the training and support to keep people safe, but felt they needed more training to help support people with dementia, the report said, while audits and checks needed broadening to ensure the service was constantly striving to drive improvement.


Residents and families said the service had improved and that they felt supported by staff and cared for in the right way, while being involved in decisions about their care.

Staff recognised abuse and how to report it, and the registered manager understood their safeguarding responsibilities and how to protect people from abuse, the inspectors said, while care needs were appropriately assessed and healthy diets supported.

Inspectors said staff also worked with external healthcare providers, delivered care in a timely, respectful, and dignified way, and treated residents as individuals.

The home was rated as 'good' in the caring and responsive categories, and as 'requires improvement' in the safe, effective, and well-led categories, giving it an overall rating of 'requires improvement.