A LUDLOW care agency has been handed a good rating by the Care Quality Commisson after it was found to be in breach of regulations at a previous inspection.

Inspectors rated Ludlow's Vision Homes Association Supported Living Services as 'good' in the safe, effective, and well-led categories, giving it an overall 'good' rating, after their visit in February.

The Burway Trading Estate-based service had previously been rated as 'requires improvement' at its last inspection in 2019.

The domiciliary care agency, which provides support to younger adults with learning disabilities, autistic spectrum disorder, physical disability, and sensory impairments was providing personal care for six people at the time of the inspection, the report said.


Inspectors found during their focused inspection in February that people were supported to have maximum choice and control of their lives, with staff supporting them in the least restrictive way possible.

Risks were assessed and managed with the involvement of service users, who were supported to access the local community and do the things they wanted to do.

Support was tailored to meet the needs of service users, and trained, competent staff treated people with respect and knew how to report concerns.

The registered manager and staff were committed to achieving the best outcomes for service users, with a focus on supporting them to live the best life possible, and there was an open and honest culture, with the service learning from when things go wrong, inspectors said.

Inspectors said that an action plan had been put in place after the last inspection, showing what the provider would do and by when they would improve, after a regulations breach in relation to governance was found previously.

Improvements had been made, inspectors found in February, and the provider was no longer in breach of regulations.