HEALTHWATCH is calling for people’s experiences of calling for an ambulance in an emergency .

Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but the local health care champions, Healthwatch Shropshire and Healthwatch Telford & Wrekin want to hear the stories behind the statistics. They want to hear about where things have gone well and where things have not gone so well.

“We share patient experience with service providers, those who pay for the service and those who regulate services such as the Care Quality Commission to ensure the patient voice is at the centre of efforts to improve services,” said Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin.

“We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. We want to understand how the current strains on the ambulance service are impacting people’s health and lives. We urge people to tell us about their experiences and help to make a difference. Call us 01743 237884 or get in contact online or .”

Rachel Robinson, Director of Public Health at Shropshire Council said that it is well known that there are concerns.

“We are aware of residents’ concerns around ambulance response times and urgent care across Shropshire, Telford and Wrekin,” she said.

“This call to action from Healthwatch will gather patients and cares experiences to inform planning, improve services and outcomes across Shropshire, Telford and Wrekin.”

Healthwatch Shropshire and Healthwatch Telford & Wrekin are the independent health and social care champions in the county. They gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services. Healthwatch also has statutory powers that they can use to influence service provision by encouraging improvements.