FROM December 2020, NHS England launched a new system called NHS 111 First.
The public are encouraged to call NHS 111 to be directed to the correct service, whether that is an Emergency Department, Accident and Emergency, their GP, or self-care. Callers to NHS 111 can now receive time slots at local emergency departments or other urgent care departments, as well as receive time slots with GPs or out of hours GP services. This is to reduce pressure on the service and the number of people coming together and stop the spread of covid-19.
Initial findings in national research are showing that many people do not know that NHS 111 First could book them into the different services they may need.
Healthwatch Shropshire and Healthwatch Telford & Wrekin would like to hear from people who have used NHS 111 and how they were helped to access services.
People can let them know by visiting: www.healthwatchshropshire.co.uk/urgent-medical-care-survey
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here