RESIDENTS at Hagley Place care home in Ludlow, Shropshire, are celebrating after it performed strongly in a nationwide survey of care home residents. The results show Hagley Place was given an overall performance rating (OPR) score of 958 out of 1,000, and improvement of 80 points on last year's score.

Now in its sixth year, the Your Care Rating survey is the country's largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 16,000 residents in 820 care homes across the UK took part.

Each care home was given an overall score based on residents' feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. Hagley Place achieved scores of 975 for 'Quality of Life' and 961 for 'Choice and Having a Say' meaning the residents of Hagley Place highly rate the standard of care they receive for 'Quality of Life' and 'Choice and Having a Say'.

Shann Thomas, general manager of Hagley Place Care Home said: "It's great that our residents value the care they receive at Hagley. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we're really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice."

Hagley Place Care Home is run by Barchester Healthcare, one of the UK's largest care providers, which is committed to delivering high-quality care across its care homes and hospitals. Hagley Place provides residential care, nursing care and dementia care for 60 residents from respite care to long term stays.

All of this year's results for every care home surveyed are displayed on the Your Care Rating website ( The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country's largest, capturing more views of residents than any other.