THE best and worst GP surgeries, as voted by patients, have been revealed.

The annual GP Patient Survey asks residents about their opinion of practices, measuring their experiences on a range of topics including overall satisfaction, the ease of making appointments, waiting times, the quality of care give, practice opening times and out-of-hours services.

Results were published on Friday, July 7, with more than 3,700 residents in south Worcestershire completing the survey.

Grey Gable Surgery, in Inkberrow, Knightwick Surgery and Barn Close Surgery, in Broadway, received the highest patient satisfaction rating, with 99 per cent of patients believing the practices to be good or better.

The best performing surgery in Worcester is Albany House Surgery, with a rating of 95 per cent, closely followed by St Martin's Gate Surgery, with 93 per cent.

The lowest ranked was St Johns House Surgery, with a satisfaction score of 66%.

A further seven surgeries in south Worcestershire - Corbett Medical Practice, Farrier House Surgery, Merstow Green Medical Practice, Link End Surgery, Elbury Moor Medical Centre, Barbourne Health Centre and Salters Medical Practice - had satisfaction ratings below the national average of 85 per cent.

South Worcestershire scored an average satisfaction rating of 88 per cent, above the national average of 85 per cent.

A total of 75 per cent of residents said that their overall experience of making an appointment was good, with St Johns House Surgery, in Worcester, scoring the lowest in this category with 48 per cent.

Meanwhile, 87 per cent of people said they were successful in getting an appointment the last time they wanted one – two per cent lower than last year's figure.

Elbury Moor Medical Centre, in Worcester, scored the lowest in this category, with 67 per cent of patients managing to get an appointment.

Almost one in three (32 per cent) said that they waited too long to be seen at their GP practices – unchanged from 2016.

Malvern Health Centre had the longest waiting times according to patients, with 38 per cent saying their appointment was delayed for too long.

The survey also measured how easy it was to get through on the phone at practices, with St Johns House Surgery propping up the table with a 29 per cent satisfaction rating against a south Worcestershire average of 71 per cent.

In total, 97 per cent of patients said that they trusted their GP and 98 per cent had faith in their practice nurses.

A spokesman for NHS South Worcestershire Clinical Commissioning Group (CCG) said:

“These results show that a vast majority of patients across south Worcestershire rate their experience with their GP surgery as good or very good.

“This is really good news and reflects performance against a range of indicators that are used to measure good quality general practice.

“It’s important that patients can access the right service at the right time for them, with the confidence that they’re getting the best help and advice available.”

The overall patient satisfaction ratings for south Worcestershire's GP practices were:

1. Grey Gable Surgery - 99%

= Knightwick Surgery - 99%

= Barn Close Surgery - 99%

4. Great Witley Surgery - 97%

= Dr J Barrell and Partners - 97%

6. Ombersley Medical Centre - 96%

= Tenbury Surgery - 96%

8. Albany House Surgery - 95%

9. St Martin's Gate Surgery - 93%

= Whiteacres Medical Centre - 93%

= Abbey Medical Practice - 93%

12. St Saviour's Surgery - 92%

= Haresfield House Surgery - 92%

= Abbottswood Medical Centre - 92%

15. Spa Medical Practice - 91%

= Pershore Medical Practice - 91%

= De Montfort Medical Centre - 91%

18. Severn Valley Medical Practice - 90%

= Bredon Hill Surgery - 90%

= Thorneloe Lodge Surgery - 90%

= Malvern Health Centre - 90%

22. Spring Gardens Group Medical Practice - 89%

23. New Court Surgery - 88%

24. Riverside Surgery - 85%

25. Corbett Medical Practice - 81%

26. Farrier House Surgery - 79%

27. Merstow Green Medical Practice - 78%

28. Link End Surgery - 77%

29. Elbury Moor Medical Centre - 76%

30. Barbourne Health Centre - 75%

31. Salters Medical Practice - 72%

32. St Johns House Surgery - 66%