NO plans are being drawn up to combat "very high levels of demand" at Bromsgrove Station, despite passengers being turned away from a service which arrived already full.

Bromsgrove resident Vivien Earnshaw tried to board the 10.43am London Midland service from Worcester Foregate Street to Birmingham New Street on Monday, December 5.

Mrs Earnshaw was told the two-carriage train was full on arrival and after being forced to carry on her journey via bus, she questioned if recent £100m upgrades are working.

She told the Advertiser: "A man came down on the station and said he is sorry but they have had to turn down 20 people from getting on the train at Worcester.

"They said we have got no chance of getting on it. I’m just so angry. It is ridiculous this time of the year with Christmas. I have to catch it every week and I rely on it.

"I thought the new station was meant to be making things better."

Mrs Earnshaw was one of 16 people who boarded a shuttle bus replacement to Longbridge Station, continuing her journey to Birmingham via train and arriving an hour late.

London Midland spokesman Francis Thomas apologised for the incident but said they had no plans to add additional trains to the service, which runs every hour, over Christmas.

He said: "I apologise to the customers who were not able to catch the train.

"We are experiencing very high levels of demand and accommodate people where we can.

"The electrification at the railway will make things a lot better but for now I am afraid it is a very busy service and we have got no other trains to use."